A Delta Airlines traveler shared his grievances on Reddit after he was reportedly booted from his first-class seat for a dog, as reported by the Daily Mail. The frequent flyer, known as @ben_bob on Reddit, shared a photo of the dog alongside its owner and detailed his experience on the r/delta forum.
“I got upgraded to first this morning, only to 15 mins later get downgraded (to a worst seat than I previously had) [sic],”
he wrote.
“I asked the desk agent what was going on and she said ‘something changed’.”
It was at that moment he noticed a gloomy-looking dog occupying the extra legroom seat that was supposed to be his.
“I then board only to see this dog in my first-class seat. And now I’m livid,”
he shared. The unhappy passenger continued to state that he reached out to Delta’s customer service, where an agent informed him that passengers
“may be relocated for service animals’ and ‘there is nothing they can do’.”
“There is no way that dog has spent as much with this airline as I have. What an absolute joke,”
he added.
“What’s the point of being loyal to this airline anymore, truly. I’ve sat back when others complained about this airline mistreating customers lately and slipping in service levels, but I’m starting to question my allegiance as well.”
As stated on the airline’s website, service animals are prohibited from
“occupy[ing] a seat or encroach upon another customer’s space in any way.”
These specially-trained animals can only sit on their owner’s lap, in the owner’s foot area, or the foot space of an adjacent seat if an extra ticket for the animal has been obtained.
#Clique, what are your thoughts?
