A family’s worst nightmare came true when a Spirit Airlines flight made the mistake of sending a 6-year-old first-time flyer to the wrong airport, located hundreds of miles away from his intended destination, reports the NY Post.
Maria Ramos, the grandmother of the young passenger named Casper, revealed that he was supposed to land at Southwest Florida Airport in Fort Myers after flying solo from Philadelphia on Thursday, as reported by WINK News. Ramos was shocked when she learned Casper never boarded the correct plane to Fort Myers, leaving only his luggage to make the trip.
“They told me, ‘No, he’s not on this flight. He missed his flight.’ I said, ‘No, he could not miss his flight because I have the check-in tag,”
Ramos told the outlet.
“I ran inside the plane to the flight attendant and I asked her, ‘Where’s my grandson? He was handed over to you at Philadelphia?’ She said, ‘No, I had no kids with me.’”
According to the grandmother, Casper was mistakenly sent to Orlando International Airport, which is over 200 miles away from Fort Myers. Ramos had to drive four hours to retrieve the six-year-old, describing the incident as the most
“frightening”
experience she has ever had. Spirit Airlines offered to compensate Ramos for the lengthy drive.
In a statement to the outlet, the airline’s spokesman, Michael Lopardi, wrote,
“The child was always under the care and supervision of a Spirit Team Member, and as soon as we discovered the error, we took immediate steps to communicate with the family and reconnect them.”
“We take the safety and responsibility of transporting all of our Guests seriously and are conducting an internal investigation. We apologize to the family for this experience.”
#Clique, what are your thoughts?
