A family is devastated after losing their loved one in a fire. Nassau County officials say the fire occurred around 3 a.m. on Tuesday, reports PEOPLE. Officials say the Long Island home was

“fully engulfed in flames”

when authorities got to the scene. 

Seven people managed to escape the home and are in stable condition after they were treated for smoke inhalation; however, sadly, one person was discovered dead inside the home. Family members say 60-year-old Kashmira Patel died after going back into the home to save her dog. Kashmira’s niece, Chush Patel told CBS,

“She considered her a daughter, so she went back… She actually came all the way to the door, helped her mom out of the house, and then she went back.”

A relative wrote on a GoFundMe page for the family,

“Seven of us figured a way out of the house, whether it was from the main door or the window… My dad’s sister and her dog… tried [to] escape from the back door, and it breaks my heart to say both didn’t make it out.”

Family members appeared to become frustrated with the reaction of Nassau County firefighters. Tarun Patel told NBC New York,

“I asked them why didn’t you spread the water because my sister is there. They said no, we cannot go in.” 

According to PEOPLE, Nassau County firefighters revealed that they were briefly stopped from entering the home because of the

“downed power line.” 

Fire Marshal Michael Uttaro said,

“It was actually blocking the front door. They actually jumped over that line and tried to make entry,”

reports NBC New York. The official went on to say that the fire hydrant close to the home didn’t work; however, they were able to locate another one that worked. WPIX reports that it’s unclear what caused the fire. 

#Clique, let’s keep this family in our thoughts and prayers!