Company Uses Keystroke Technology To Monitor Woman’s Work From Home, Resulting In Her Termination

Photo Credit: Unsplash/ Christin Hume

An employee was terminated from her job after her employer determined she was stealing hours by not working her designated work schedule, using a keystroke technology from her company laptop, reports the NY Post.

The Fair Work Commission (FWC) has denied a former employee, Suzie Cheikho’s claims that she was given an

“unfair dismissal”

and that the company had a

“premeditated plan to remove her from the business and that she was targeted due to her mental health issues.”

However, FWC has been an advocate for the decision of her employer, Insurance Australia Group (IAG), to fire Cheikho due to a

“valid reason of misconduct,”

after discovering she was not working her registered hours. According to the company, Cheikho did not perform her hours for 44 days, began work late on 47 days, ended early on 29 days, and completed zero hours of work on 4 days. Cheikho is also accused of

“missing deadlines and meetings, being absent and uncontactable, and failing to complete a task which caused the industry regulator to fine IAG,”

according to IAG. 

The company was able to determine Cheikho’s misconduct after providing her with a business laptop that detailed how many times an employee physically pressed the keyboard. They calculated 54 keystrokes per hour throughout her surveillance, which verifies that

“she was not presenting for work and performing work as required,”

said IAG. 

Cheikho has dedicated 18 years working as a  consultant at the firm. She has since put in a request for

“unfair dismissal”

but has not provided any


evidence to back up her story.

“I have been going through a lot of personal issues which has caused a decline to my mental health and unfortunately I believe it has affected my performance and my work,”

she reportedly said in a formal meeting about the review. 

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