Sam, a loyal United Airlines passenger, found himself in a surprising situation during a recent flight. According to Sam, he was excited after receiving a first-class meal in an economy-plus seat until it nearly resulted in him being on the no-fly list, per Insider.
To his defense, he was upgraded to first class for the first leg of his trip however, Sam and other passengers were left without a meal due to a catering error. During a layover in Denver, Sam jokingly asked a flight attendant for a first-class meal on his economy-plus seat for the next leg of his journey. To his surprise, the flight attendant discreetly delivered the requested meal.
“At no point did I actually think she was going to do it. And if she did do it, great,”
he said.
“I shot my shot… She dropped it down, winked at me, and I said, ‘Oh my gosh, thank you so much,'”
Sam said.
“And that was it.”
Shortly after being served a first-class manicotti meal, a cabin manager who had overheard their conversation, confronted Sam, who told him
“confrontationally and very rudely”
claiming it was against policy to receive a first-class meal in an economy seat. The manager threatened to document and discipline him, even mentioning the possibility of being put on United Airlines’ do-not-fly list.
The cabin manager
“then begins to verbally berate me in the most condescending, unprofessional, and disrespectful tone informing me that she is ‘writing me up,'”
Sam said.
After the flight, Sam received an apology from the captain and shared his story on Reddit, generating significant attention. He also sent a detailed email to United expressing his dissatisfaction. Despite the incident, Sam has not decided to stop flying with United, emphasizing that one bad experience shouldn’t end his loyalty. He hopes United will address the situation appropriately and prevent similar incidents in the future.
#Clique, what are your thoughts?
