UPS Allegedly Offered An Atlanta Mother Compensation Of $135 After Losing The Ashes Of Her Deceased 15-Year-Old Son

A grieving mother in Atlanta is devastated after the ashes of her 15-year-old son went missing during shipment, reports WSBTV.
Photo Credit: Unsplash/ Gavin

A grieving mother in Atlanta is devastated after the ashes of her 15-year-old son went missing during shipment, reports WSBTV. Tangenika Lee shared her heart-wrenching story, expressing that it feels like she has lost her son all over again. 

Tragically, Deontray passed away in 2020 due to a fentanyl overdose. In an attempt to honor his memory, Lee sent his ashes to her sister in Connecticut, who specializes in customized cremation urns. However, the package never reached its destination, despite being expected to arrive by January 10. Lee received a $135 compensation check from corporate customer service, but she refused to cash it. 

She initially shipped the ashes from a UPS store in Hiram, and when they failed to arrive, she returned to the store seeking answers, accompanied by the police.

“They went back into the store and they pulled cameras from January 8th, and they told me that the package had actually left their facility, there was nothing they could do about it,”

Lee said.

“I just lost it, started crying.”

According to Lee, the ashes were last traced to a distribution center in Connecticut. She decided to visit the center to search for her son’s remains herself. 

“I cremated him so he could be right here with me, and travel and do things together,” Lee said. “And he ain’t here.”

UPS contacted Regan and said that

“with the time constraints we had to investigate, we found the content of the package was declared by the customer as ‘clothes.’ UPS does not accept shipments of human remains. We extend our deepest sympathy to the family and our heartfelt thoughts are with them during this time. Unfortunately, the package was lost.”

#Clique, what are your thoughts?

Our biggest stories, straight to your box.

Sign up now to get our essential daily briefs on politics' Environment, Royals and more.

By signing up you agree to our User Agreement and Privacy Policy & Cookies Statement

Related

Editors Picks